I recently had my 2013 Haulmark in for warranty work and was treated very well. They picked my rig up in Charlotte, NC and was going to deliver it back to me but I decided that I wanted to go to Elkhart and pick it up to make sure everything was as I wanted it. They set me up outside the shop and I camped overnight. Mike in sales and Tony the shop supervisor walked thru everything with me to my satisfaction. Their build shop was a little more antiquated than I expected, just meaning the building was old. They had 2 custom jobs on the line at the time that they gave me a tour of. One was a very custom job and it looked like they had all the latest tools and equipment to get the job done.